Privacy policy

At Natural Animal Solutions, we’re all about pets and their amazing humans. We want to ensure that your furry friends have a tail-wagging time while you enjoy a secure and delightful experience on our website. So, here’s our updated Privacy Policy, presented in playful sentences:

Collecting Personal Information

  • When you visit our website, we gather some techy stuff like your web browser version, IP address, time zone, cookie data, viewed products, search terms, and how you explore our site. Why? It’s not because we’re nosy, but because we want our website to be as friendly as a purring kitty, tailored just for you! We collect this info automatically, thanks to cookies, log files, web beacons, tags, or pixels – our online paw-prints!
  • When you place orders, we need to know stuff like your name, billing and shipping addresses, payment details, email, and phone number. But don’t worry; we’re not prying; it’s just to make sure your pet’s goodies find their way home.
  • If you ever need a helping paw from our customer support, we might ask for your name, shipping address, email, and phone number. We’re here to help you and your pets have a pawsitively great time!


  • Our website is all grown up and intended for those 18 and above. We don’t collect Personal Information from kids. But if you’re a parent or guardian and think your little one shared something they shouldn’t have, give us a bark, and we’ll sort it out.

Sharing is Caring (with Providers):

  • We love to share, especially with our trusted service providers. They help us make sure your pet’s tail wags with joy. For example, we use WooCommerce to power our online store – they’re like our best buddy in this pet-tastic journey. Sometimes, we might have to share info to follow the law or protect our rights. But don’t worry; we’ll play by the rules!

Paws and Play in Behavioural Advertising:

  • We use your Personal Information to show you cool stuff like targeted advertisements and meow-tastic marketing. For example, we use Google Analytics to understand how our website visitors wag their tails. But if you’d rather not see ads, you can opt out of Google Analytics – no hard feelings!

Using Personal Information:

  • Your Personal Information is like treasure to us. We use it to offer pet-tastic products, process payments, ship orders, and keep you in the loop about new goodies and deals. Your pet’s happiness is our priority!


  • Once you place an order, we’ll hang onto your Personal Information for our records. If you ever want it gone, just let us know, and we’ll erase it like it’s yesterday’s chewed-up toy.


Automatic Decision-Making:

  • In the magical world of pet supplies, we use limited automated decision-making to prevent any hiccups, but it won’t affect you much. No robot overlords here!

Your Rights:

  • If you’re in the European Economic Area (EEA), you have some rights like accessing, porting, correcting, updating, or erasing your Personal Information. Just give us a friendly woof, and we’ll make it happen!

Cookies and Treats:

  • Our website serves some virtual cookies – not the tasty kind, unfortunately. These cookies make your browsing experience pawsome! They remember your actions and preferences, making your visits smoother. You can control and manage these cookies through your browser settings, but be careful not to block all treats – your user experience might suffer.

Do Not Track:

  • Speaking of tracks, if your browser sends a “Do Not Track” signal, don’t worry – we won’t mess with your privacy preferences.


  • Just like pets learn new tricks, our Privacy Policy might get an update now and then. We’ll let you know when it happens, so you’re always in the loop.

Contact Us:

  • If you have questions about your privacy, complaints, or just want to chat about your pets, drop us a line at or send us a note at Unit 3, 64-66 Abbott Road, Hallam VIC 3803 Australia.

Last Updated: 12 September 2023

Your privacy is our top concern, and we’re here to make sure your pet’s tail keeps wagging with happiness!